https://www.dispatch.com/story/news...ges-ease-gameday-ticketing-issues/8346656002/
" After issues with digital ticketing scanners and mobile parking passes at Saturday's Ohio State football game, the university has announced it is taking a number of steps to ensure the process goes smoother at this weekend's matchup against Tulsa.
Officials said they're adding more engineering support on site from the department's WiFi partner to monitor and manage connections while beefing up staffing and the number of scanners at the stadium, according to a press release sent out Wednesday morning.
An additional 27 staff members will be on hand to run an additional 27 pedestal scanners at gates that experienced the heaviest traffic. That means 147 scanners will now be set up around Ohio Stadium.
Ohio State: Ohio State officials to work this week on digital ticketing problems before Tulsa game
Saturday's game — a loss to the Oregon Ducks — marked the first game in the venue in 657 days, as well as the first time digital ticketing scanners were used for the majority of the 100,000-plus crowd. (The school did a test-run with the scanners and students in 2019.)
"Delays at some gates were caused by WiFi connectivity, staffing numbers and the learning curve with the new ticket pedestal scanners," the statement read. "Since then, discussions on improvements have taken place within a number of areas to determine the improvements in the day of game experience at Ohio Stadium."
Some fans, especially those in the student section in the South Stands, had to wait upwards of an hour to get into the stadium, causing them to miss much of the first quarter. The chaos surrounding gates 36-38 before the game caused law enforcement to intervene.
The university also said it plans to increase the number of metal detectors at those South Stands gates as well as police officers and stadium security available at that location. It has revised the layout for scanning and entry there, too.
According to fans complaining on social media, concession-stand lines and wait times may have been even more of an issue than digital ticketing. Ohio State will address that problem with more staffing at concession stands and hard-wiring registers to better accommodate mobile ordering, the release said.
There are specific steps fans attending the 3:30 kickoff against the Golden Hurricane this Saturday can take to ease entrance issues.
Those include adding digital tickets to mobile wallets so WiFi isn't needed to access them and having those tickets up before reaching the pedestal. The Ohio State Buckeyes app is also a way to manage tickets.
If people are having trouble with the digital versions, they can visit a troubleshooting booth at gate 5, 11 or 14; at the North Rotunda or behind the South Stands. A paper ticket can be printed there as well.
But the most important piece for fans is to arrive early.
"Because of construction on campus, please allow for plenty of time to get to campus and get parked," the statement read. "The gates open two hours before kickoff. We encourage all fans to arrive early."
" After issues with digital ticketing scanners and mobile parking passes at Saturday's Ohio State football game, the university has announced it is taking a number of steps to ensure the process goes smoother at this weekend's matchup against Tulsa.
Officials said they're adding more engineering support on site from the department's WiFi partner to monitor and manage connections while beefing up staffing and the number of scanners at the stadium, according to a press release sent out Wednesday morning.
An additional 27 staff members will be on hand to run an additional 27 pedestal scanners at gates that experienced the heaviest traffic. That means 147 scanners will now be set up around Ohio Stadium.
Ohio State: Ohio State officials to work this week on digital ticketing problems before Tulsa game
Saturday's game — a loss to the Oregon Ducks — marked the first game in the venue in 657 days, as well as the first time digital ticketing scanners were used for the majority of the 100,000-plus crowd. (The school did a test-run with the scanners and students in 2019.)
"Delays at some gates were caused by WiFi connectivity, staffing numbers and the learning curve with the new ticket pedestal scanners," the statement read. "Since then, discussions on improvements have taken place within a number of areas to determine the improvements in the day of game experience at Ohio Stadium."
Some fans, especially those in the student section in the South Stands, had to wait upwards of an hour to get into the stadium, causing them to miss much of the first quarter. The chaos surrounding gates 36-38 before the game caused law enforcement to intervene.
The university also said it plans to increase the number of metal detectors at those South Stands gates as well as police officers and stadium security available at that location. It has revised the layout for scanning and entry there, too.
According to fans complaining on social media, concession-stand lines and wait times may have been even more of an issue than digital ticketing. Ohio State will address that problem with more staffing at concession stands and hard-wiring registers to better accommodate mobile ordering, the release said.
There are specific steps fans attending the 3:30 kickoff against the Golden Hurricane this Saturday can take to ease entrance issues.
Those include adding digital tickets to mobile wallets so WiFi isn't needed to access them and having those tickets up before reaching the pedestal. The Ohio State Buckeyes app is also a way to manage tickets.
If people are having trouble with the digital versions, they can visit a troubleshooting booth at gate 5, 11 or 14; at the North Rotunda or behind the South Stands. A paper ticket can be printed there as well.
But the most important piece for fans is to arrive early.
"Because of construction on campus, please allow for plenty of time to get to campus and get parked," the statement read. "The gates open two hours before kickoff. We encourage all fans to arrive early."
